If the property manager finds something we missed, we come back and fix it. Free. Within 48 hours. That's the whole policy.
A bond clean is not judged by how tidy the place looks. It is judged by a property manager working through a checklist, and the difference between passing and failing is usually one thing nobody thought to look at — the inside of an oven door, a window track, the top of a door frame.
You are the one with money riding on that inspection, not us. The guarantee moves the risk back to the people doing the cleaning, which is where it belongs. It applies to every end-of-lease clean we do and costs nothing extra.
Anything on the agreed bond-clean scope that the property manager flags as not clean enough. We return, re-clean it, and you pay nothing.
Stated plainly, because a guarantee with hidden edges is worse than no guarantee. These are not cleaning problems, so a re-clean cannot fix them:
Three things, and they are all about being able to act on the problem quickly enough to matter:
The 48-hour window matters because a property is usually re-let quickly. Once new tenants are in, nobody can tell what was our clean and what was their first week.
No. It is included on every end-of-lease clean at no additional charge.
We guarantee the cleaning, which is the part we control. A bond can also be withheld for damage, unpaid rent, rubbish left behind or garden condition — none of which a clean can address. If it is a cleaning issue, it is ours to fix.
Talk to us anyway. The window exists because evidence goes stale once new tenants move in, not to catch you out — if the property is still empty and the feedback is clear, we will generally still come back.
The scope is what was quoted and agreed before the clean, in writing. If an item was on it and failed, it is covered. If you want something unusual included, say so at quote time and it goes on the list.
Tell us the property size and your vacate date. You'll get a fixed price and available dates back within 24 hours, with the guarantee included as standard.
AQ Cleaning Services — owner-operated cleaning across the South West of Western Australia.