The questions we get most often. If yours isn't here, ask us on [PHONE NUMBER] or at [CONTACT EMAIL] — we're always happy to answer.
Fill in the quote form on this site. It works the price out as you fill it in, so you see your estimate on screen in about 30 seconds, and a fixed price with available dates follows by email within 24 hours. The price depends on the size of your home, how often you'd like us, whether pets live there, and any extras like the oven or carpets. No obligation and no pushy sales pitch.
No. The quote is fixed once you accept it. If we arrive and the job is genuinely different from what was described — a house vacant a year rather than cleaned last month — we tell you before starting and let you decide, rather than adding it to the invoice afterwards.
Not at all. Most of our regular clients give us a key or a code and we let ourselves in. All our cleaners are police-checked and we carry full public liability insurance, so you can leave with complete confidence.
Tell us within 24 hours and we come back, completely free of charge, to fix whatever wasn't right. That's our satisfaction guarantee and it applies to every single clean we do. If we can't make it right, you don't pay.
Yes, and we offer a genuine bond-back guarantee. If anything doesn't pass your final inspection, we return within 48 hours and fix it free of charge.
Give us 48 hours notice and there's no charge — plans change. Short-notice cancellations may incur a fee, but we're always reasonable about it.
What actually happens when we turn up, and what is worth sorting out beforehand.
Our team is made up of long-term staff we've trained ourselves. We don't hire random contractors and we don't rotate cleaners — you get the same person each time, which matters more than people expect, because they learn your home and stop needing to be told.
A regular clean is not a lock-in. Pause when you go on holiday, add extra cleans when family is visiting, or switch between weekly and fortnightly as life changes. Frequency discounts are based on your usual schedule, so an occasional skip doesn't cost you your rate.
We're based in Bunbury and clean right across the South West: Bunbury, Busselton, Dunsborough, Yallingup, Margaret River, Australind, Eaton, Capel, Vasse, Collie, Donnybrook and Harvey. If you're not sure whether we reach you, just ask — it is often still workable.
We also clean offices, shops, clinics and other commercial spaces across the region, and can work before hours, after hours or during quiet periods — whatever suits your business.
AQ Cleaning Services — owner-operated cleaning across the South West of Western Australia.